consumer behaviour; contracts; customer services; electronic commerce; psychology; retail data processing; Chinese university; customer individual value orientation; e-commerce enterprise; integrity factor; marketing relationship; marketing strategy making; online customer service failure; online shopping; psychological contract breach type; psychological contract trust compensation; service quality improvement; Breach; Compensation; Individual Value Orientation; Psychological Contract; Trust;
机译:违反行为导致违反行为:心理契约违反行为对客户服务的Tri滴效应
机译:更好地理解心理合同违约:客户服务员工研究
机译:服务失败,心理契约违规与客户关系危机的形成-华侨城主题公园的实证研究
机译:心理合同违约与在线客户服务故障的赔偿
机译:了解客户-公司关系中的心理契约违约。
机译:缓解突破:检查单位气候水平,强度和心理契约突破之间的三向互动
机译:如果网上购物服务失败,将违反心理契约并给予赔偿