顾客知识管理对技术创新绩效影响的研究--一个理论分析框架

摘要

将顾客知识分为3种类型，并在此基础上构建一个理论模型，从技术创新过程角度挖掘企业顾客知识管理对企业技术创新不同过程绩效的影响，识别顾客知识管理影响企业技术创新绩效的机理，并在此基础上构建一个理论分析框架，为后续研究提供理论基础。%This research distinguished three types of customer knowledge:knowledge of customer needs,technical knowl-edge provided by customers,and customer service knowledge.Based on it this research developed a theoretical model of customer knowledge management which affectsd technological innovation performance as well as developed a theoretical framework to provide a theoretical basis for further study.