The purpose of a school website is to provide pertinent information to parents and prospective site visitors. A qualitative method was adopted to conduct a usability study to explore how parents interact with an elementary school website in the USA. While the site yielded high ratings in terms of its visual appeal, the usability test uncovered issues compromising its usefulness. Participants cited deficiencies in terms of poor organization of information, and text labels not reflective of the contents, resulting in tedious navigation and unsuccessful searches. Recommendations were made for site improvements with the goal to eliminate usability issues, to make the site more efficient and effective for users.
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