Counseling support device, counseling support system, counseling support program and counseling support method

摘要

To improve counseling service quality.SOLUTION: A storage part 1a stores a first identification information item indicating a counselor U2 and a second identification information item indicating a supervisor U3 of the counselor U2. When receiving a notification of an incident from a terminal device 2 used by a client U1, a processing part 1b transmits, to the terminal device 2, a third identification information item indicating the incident. The processing part 1b stores a management information item 6 associating the first, second and third identification information items in the storage part 1a. When receiving a message M3 related to the third identification information item from the terminal device 2, the processing part 1b transmits the message M3 to a terminal device 3 corresponding to the first identification information item associated with the third identification information item and a terminal device 4 corresponding to the second identification information item, based on the management information item 6.SELECTED DRAWING: Figure 1