The present application belongs to the technical field of call centers. Disclosed are a disaster recovery method, apparatus and device for a call center, and a computer-readable storage medium. The method comprises: starting a main call center, and collecting log information generated during a running process of the main call center; analyzing the log information in real time, and determining whether a running state of the main call center is normal; if the running state of the main call center is normal, when a call service is received at a pre-allocated virtual address, transferring, according to a first correlation, the call service to the main call center by means of a physical address of the main call center; and if the running state of the main call center is abnormal, starting a backup call center, and when the call service is received at the virtual address, transferring, according to a second correlation, the call service to the backup call center by means of a physical address of the backup call center.
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