Lean Six Sigma at Statistics Netherlands

摘要

At Statistics Netherlands (SN) we have embarked mid 2014 on a large institute-wide program to implement Lean Six Sigma (LSS) as the standard method for optimizing operational processes. In general, the points mentioned by McSweeney and Moore [3] are very familiar to us; both intentions and the first striking results but also the issues we encounter. In particular we recognize the importance of the support of the director general and the senior management, LSS has at SN. The combination of a bottom up (enthusiastic belts) and top down (committed management) approach was very fruitful for SN. In the following comments we will complete the picture of the use of LSS in a statistical agency from our experiences.