Team-based efforts to improve quality of care, the fundamental role of ethics, and the responsibility of health managers: monitoring and management strategies to enhance teamwork

摘要

Abstract Objectives Highlight the importance of teamwork in health care institutions by performing a review and discussion of the relevant literature. Study design Review paper. Methods A MEDLINE/Pubmed search was performed starting from 1990, and the terms ‘ team, teamwork, managers, healthcare, and cooperation ’ were searched in titles, abstracts, keywords, and conclusions; other terms ‘ patient safety, ethics, audits and quality of care ’ were specifically searched in abstracts and were used as additional filters criteria to select relevant articles. Results Thirty-three papers were found relevant; factors affecting the quality of care in health care institutions are multiple and varied, including issues related to individual profile, to administrative structure and to team-based effort. Issues affecting teamwork include mainly self-awareness, work environment, leadership, ethics, cooperation, communication, and competition. Moreover, quality improvement plans aiming to enhance and expand teams are essential in this context. Team monitoring and management are vital to achieve efficient teamwork with all the required qualities for a safer health system. In all cases, health managers' responsibility plays a fundamental role in creating and sustaining a teamwork atmosphere. Conclusion Teamwork is known to improve outcomes in medicine, whether at the clinical, organizational, or scientific level. Teamwork in health care institutions must increasingly be encouraged, given that individual effort is often insufficient for optimal clinical outcome. Highlights ? Quality of care depends on individual profile, administrative planning, and teamwork. ? Team monitoring and management are vital to achieve efficient teamwork. ? Ethics constitutes the fundamentals of efficient and sustained teamwork.