Disrespectful Behavior in Health Care: Its Impact, Why It Arises and Persists, And How to Address It-Part 2

摘要

In our last column, we published the results of an Institute for Safe Medication Practices (ISMP) survey, which clearly exposed health care's continued tolerance of and indifference to disrespectful behavior. Widespread disrespectful behavior in health care persists unchecked and is found at all levels of the organization and among all disciplines of staff. The stubborn strength of this problem lies in its quiet ability to undermine critical conversations. In Part 2, we delve into the impact of disrespectful behavior, why it arises and persists, and how to address it.