Likely the most dreaded phrase in the workplace is, "That's not my job." If your employees are tempted to utter these words, it may be that they do not know exactly what their jobs are because their job descriptions are outdated, inaccurate, or even nonexistent. Job descriptions - more importantly, accurate job descriptions — do more than give a manager a basis for measuring an employee's performance; they give employees ownership of and accountability for specific tasks. This accountability startswith the description itself. By involving employees in the process of creating and maintaining their own job descriptions, you can help solidify their commitment to doing their jobs to the fullest. Although management must oversee the process and approve the final product, the person doing the job should have the most input on the creation of the job description.
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