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首页> 外文期刊>The Journal of continuing education in the health professions >An interprofessional approach to teaching communication skills.
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An interprofessional approach to teaching communication skills.

机译:一种跨专业的教学技巧。

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INTRODUCTION: Recent research suggests that effective interprofessional communication and collaboration can positively influence patient satisfaction and outcomes. Health professional communication skills do not necessarily improve over time but can improve with formal communication skills training (CST). This article describes the development, evaluation, and lessons learned for a novel theater-based role-play CST program designed to improve community cancer care for patients and families by enhancing health care professionals' communication skills. INTERVENTION: Four 2-hour interprofessional communication skills workshops for Nova Scotia health professionals were developed. Topics were (1) Essential Communication Skills, (2) Delivering Difficult News and Providing Support, (3) When Patients and Families Are Angry, and (4) Managing Conflict in the Workplace. Strategies for enhancing communication skills based on the science (evidence-based practice and teaching) and the art (interactive theater) of communication skills were included. Facilitators included professional actors, communication skills facilitators, and trained health professionals. EVALUATION: We used a mixed-methods evaluation design assessing 4 levels of educational outcomes at 3 points: pre- and post-workshop and follow-up. RESULTS: Five hundred eighteen professionals representing over 20 health professions attended 17 workshops. Data showed the workshops were well received, despite some discomfort with role-playing. Pre/post paired t-tests of self-reported communication skills showed significant improvement after all workshops (p
机译:引言:最近的研究表明,有效的专业间沟通与协作可以对患者的满意度和结果产生积极影响。卫生专业人员的沟通技巧不一定会随着时间的推移而提高,但可以通过正式的沟通技巧培训(CST)来提高。本文介绍了基于剧院的新型角色扮演CST计划的开发,评估和经验教训,该计划旨在通过增强医疗保健专业人员的沟通技能来改善对患者和家庭的社区癌症护理。干预措施:为新斯科舍省卫生专业人员举办了四个为时2小时的专业间沟通技巧研讨会。主题是(1)基本的沟通技巧,(2)传递困难的新闻和提供支持,(3)当患者和家人生气时以及(4)处理工作场所的冲突。包括基于交流技巧的科学(循证实践和教学)和艺术(互动剧场)提高交流技巧的策略。主持人包括专业演员,沟通技巧主持人和训练有素的卫生专业人员。评估:我们使用了一种混合方法评估设计,该评估在3个点评估了4个方面的教育成果:工作前,后和后续工作。结果:代表20多个健康专业的518名专业人员参加了17个讲习班。数据显示,尽管角色扮演有些不适,但研讨会仍很受欢迎。在所有研讨会之后,自我报告的沟通技巧的配对前t检验显示显着改善(p

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