Employee feedback technologies in the human performance system

摘要

Many authors have noted that organizations are realizing that employees can be a major source of competitive advantage. A hidden source of advantage can be the improved utilization of existing human capital. A method common to most organizations for improving existing human capital is using employee feedback technologies. During a review of the literature it was found that employee feedback is an expanding and poignant subject. This paper describes some of the current leading technologies in employee feedback, including coaching, 360 degree feedback, as well as other techniques found in the literature. Methodologies of employee feedback including approaches and timeframes will be investigated at the system and process level. Finally, the opportunities for dealing with a problem employee using feedback are discussed.