冲突管理已经成为组织研究的重要领域，研究普遍认为组织内跨部门冲突对组织绩效存在一定的影响。但是，鲜有研究探讨社会资本对“冲突管理-创新绩效”的调节关系。研究探讨了“冲突管理方式-冲突结果-创新绩效”的递进影响，同时探寻社会交往与信任对其的调节关系。实证研究结果显示，合作性处理方式对建设性冲突有正向显著影响，竞争性处理方式对破坏性冲突有正向显著影响，妥协性处理方式对建设性冲突不存在正向显著影响，反而表现出负向影响关系；建设性冲突对创新绩效存在正向显著影响，破坏性冲突对创新绩效存在负向显著影响；社会交往不存在显著调节作用；信任弱化了合作性处理方式对建设性冲突的正向影响，同时也弱化了竞争性冲突对破坏性冲突的正向影响。%Conflict management research has become the important research area in organization studies ,and it has been confirmed that intergroup conflict has a certain effect on organization performance .But there is little research focus on the moderating effect of social capital on the relationship of conflict management and innovation performance . This paper investigates the relationships among conflict-handling strategies , conflict results , and innovation performance by empirical analysis . Meanwhile , it also detects the moderating effect of social interaction and trust on it .The results indicate that the cooperative handling has positive effect to constructive conflict ;the competitive handling has positive effects on destructive conflict ;the compromising handling has not positive effects , but negative effects on constructive conflict ;constructive conflict has positive effects on innovation performance;destructive conflict has negative effects on innovation performance;social interaction has no significant effect on any relationship;trust suppresses the effects .At higher levels of trust ,the positive relationship between cooperative handling and constructive conflict is weakened ,so is the positive relationship between competitive handling and destructive conflict .
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