Research and Application of Civil Aviation Ground Service Management based on Lean Management

摘要

This paper briefly introduces the theory of lean management, and then discusses the value needs of air passengers and analyzes the value needs of passengers during the waiting period. In addition, it analyzes the defects of civil aviation ground services and points out non-value-added activities in services. Finally, the idea of lean management is used to reposition the framework of the civil aviation service system, and the specific measures for improving the ground service of civil aviation by using lean management are summarized, which provides a new idea for the improvement of the ground service of civil aviation enterprises.