Telkom eLearning Implementation Journey: From Zero to Hero

摘要

PT. Telekomunikasi Indonesia (known as Telkom) is the biggest TIME (Telecommunication, Information, Media and Edutainment) Company owned by The Government of Indonesia. To fulfill the needs of expertise face highly improved technology, Telkom shall improve its human capital competence to ensure that the company will be ready to compete with others company in same field of business. Unfortunately, problem related to significant numbers of employee and cost limitation are considered as issues must be solved without ignoring the quality of human capital development itself. In line with the needs of efficient competence development method and also development of educational technology and internet, Telkom begin to implement eLearning as an alternative method of learning. It started with the implementation of distance learning class room using video conference in the middle of year 2001 and followed by computer based training using CD ROM and next one is eLearning. The last mentioned method now becomes the ideal solution to fulfill the needs of human competence development besides class room training. ELearning not only solved cost limitation issues, furthermore it helps to deliver training in standard content with the flexibility of time and wider area distribution by using internet. Thereby, in 2011, eLearning has been growing into one of the eminent products of Telkom Learning Center which is increasingly in demand. Equality in accessing and learning opportunities for the whole employees at all; over Indonesia makes eLearning becoming a program which is formally recognized as one learning delivery method at Telkom. Impressive development of eLearning is sustained by a diverse range of strategies based on Four Stages of eLearning implementation introduced by Josh Bersin (2005). Each of these stages has different business drivers, challenges, and business benefits. The stages are: Getting Started with eLearning; Expanding Service of eLearning; Integration & Alignment; and Learning on Demand. Beside those strategies, socializing takes important role to ensure this new uncommon method is accepted by employee. Numerous related parties should be targeted and persuaded to be able to put the interest in learning through eLearning. This paper will describe the journey of eLearning implementation in Telkom. We will share the stages and strategies that have been designed in eLearning deployment since its beginning in 2007 till present.