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Beyond Mobile: Research Topics for upcoming Technologies in the Insurance Industry

机译:超越移动:在保险业上方技术的研究主题

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This paper provides a first idea on changes induced by new ICT that goes 'beyond mobile'. Main aspects considered are value creation structures, value proposition of products and services and customer relations. Goal is to discuss these changes within the insurance industry context (primary insurers and reinsurers) and to foster thinking on new research topics that might arise due to the influence of Ubiquitous Computing (UC) technology. In order to do so UC is defined in a first step. Hereby we distinguish from notions such as Pervasive Computing (PC) and Ambient Intelligence (AmI) and provide a working definition for UC. In a second step implications of UC in the business context will be described generally, which will be followed by a general description of the characteristics of insurance industry. This will lead to the discussion of scenarios and the potential impact of UC in the insurance industry, providing us with a whole set of research aspects that need to be investigated further in the future. Hereby focus is the influence UC technology has on the business aspects for insurance industry rather than on technological questions arising.
机译:本文提供了关于新ICT引起的更改的第一思想,这些变化是“超越手机之外”。认为主要方面是价值创造结构,价值主张和服务和客户关系。目标是讨论保险业内环境(主要保险公司和再保险公司)内的这些变化,并促进可能由于普遍存在计算(UC)技术的影响而产生的新研究主题。为此,UC在第一步中定义。因此,我们与诸如普遍计算(PC)和环境智能(AMI)的概念区分开,并为UC提供工作定义。在第二步中,通常将描述UC在业务环境中的影响,其后将被描述为保险业的特征的一般描述。这将导致对UC在保险业中UC的情景和潜在影响的讨论,为我们提供了一整套的研究方面,需要在未来进一步调查。因此,重点是影响UC技术对保险业的商业方面而不是产生的技术问题。

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