Once you have an understanding of diabetes, you should meet with the doctor(s) with whom you will be working to create a team approach. Owners of diabetic patients are often overwhelmed initially and you need to make sure you are providing them with accurate information and simplify the management of this disease for them. Neceptionists: Instructions for the receptionist on booking the appointment. This should include how to provide an estimate, how to determine the amount of time to be scheduled, and what to tell owners about the appointment (for example, that they must bring the pet with them to mis appointment). Technicians: Instructions about information to be provided to the owner at the appointment. A checklist is helpful, or you can put together a packet of information for the technician to go over with owner so nothing will be forgotten. Doctors: Summary of their role in management of the disease now that it has been diagnosed.
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