Presented to the 51st Annual Meeting Institute for Nuclear Materials Management (INMM) Baltimore, Maryland

摘要

The Canadian Nuclear Safety Commission (CNSC) and the International Atomic Energy Agency(IAEA) have collaborated on knowledge capture and transfer initiatives during the past severalyears. Both organizations are interested in finding ways to preserve their knowledge assets and toinform staff at all levels of new policies and practices as they emerge by the most efficient meansavailable. In particular, the two organizations face a key practical need for fast, effective meansof providing managers, particularly newly-appointed managers, with the process knowledge theyneed to carry out tasks assigned to them. To meet this need, an organization must address threedistinct challenges. It must: capture the process knowledge; package it for efficient delivery;and, motivate managers to make use of it.Drawing on the experience of a recent collaborative effort by the CNSC and IAEA to conveyprocess knowledge to managers on the topic of Retaining Job-Related Knowledge fromDeparting Staff using an innovative on-line tutorial, this paper discusses emerging best practicesfor the capture, packaging and dissemination of process knowledge using both technologyassistedand more traditional methods. As knowledge transfer activities at the Department ofSafeguards are imbedded increasingly in the frameworks and processes provided by the ISO9001:2000 Quality Management Standard, the paper also explores how a work environmentguided by this standard can facilitate the on-going transfer of tacit and explicit knowledge insupport of individual and organizational learning, decision-making, and continuousimprovement.