USE OF HUMAN MODELLING SOFTWARE IN A COMMERCIAL DESIGN ENVIRONMENT: A SAMMIE CAD CASE STUDY

摘要

Communicating design recommendations in a large commercial organisation is a challenge. As a result of the number of competing perspectives that are part of modern product development, user-centred input needs to be promoted during the design process. The following paper describes recent work by the Consumer Experience [Cx] team at NCR in utilising the human modelling system SAMMIE during product design and evaluation. We have found this approach useful to communicate findings in a readily understandable, visual manner and thus convince stakeholders of the validity of the usability recommendations across a globally distributed design team. This case study describes the analysis of visibility and reach for both able-bodied and wheelchair users during the development of self-service terminals such as automated teller machines (ATMs) and kiosks. In order to adequately design for global markets, an approach is described using worldwide anthropometric models. This approach is presented as an alternative to the use of national percentile data. The authors have found the use of the SAMMIE human modelling tool to be effective and suggest that similar approaches may be of use to the wider ergonomics community when communicating with different stakeholders involved in the product development process.