CALL CENTER SERVICE PROVIDING METHOD AND CALL CENTER SERVICE PROVIDING SYSTEM

摘要

PROBLEM TO BE SOLVED: To solve the problem of a conventional call center service providing method that has required much investment to uniquely install a call center system and has had to reserve a place for the call center system because enterprises or organizations have uniquely installed their call center systems in order to realize call center functions.;SOLUTION: A call center service provider provided with a call center system to realize call center functions receives phone calls with respect to enterprises or organizations from customers on behalf of the enterprises or organizations conducting the call center functions and the call center system distributes the phone calls and connects lines so as to transfer the phone calls to operator terminals of the enterprises or organizations via a network.;COPYRIGHT: (C)2002,JPO