CUSTOMER CARE SYSTEM AND CUSTOMER CARE METHOD

摘要

The present invention provides systems and handling customer complaints relates to a method, the agent terminal connected to the Services menu providing voice and agent services provided by a representative from the identification information stored in accordance with the identified service representative for information sikimyeo connect the phone to find a service representative and agent for the service personnel, the relevant service personnel between the terminal and the agent terminal telephone connection is not made If an agent is sent to inducing a connection to the service personnel the SMS message that the customer complaints received by the mobile terminal to save the match immediately after the service representative customer complaint information to the identity of the designated service representative, and thereby connected services providing customer service representatives complained that the information stored in accordance with the requirements of Representatives, and is provided at the same time inform the SMS message that the fact that customer complaints provide information to the agent and the customer complaint information is stored by the web server characterized by service personnel to be output to the required voice.