CALL CENTER COUNSEL METHOD AND COUNSEL SYSTEM USING VOICE RECOGNITION AND TAGGING

摘要

PURPOSE: the suggesting method of call center, and suggesting system for wearing, the method for using speech recognition and label using the amateur term that speech recognition and label provide search relevant knowledge. ;CONSTITUTION: database of record (10) recording and storage dialog context is in client and counselor. Which is stored in the record database from conversation content to speech recognition device (20) input keyword. The identification of voice keyword identifier is about session content in client and counselor. Tag unit (30) label related document scan for by consultant and generate tag information. Display unit (70) shows the keyword identified based on tag information related document. ;The 2011 of copyright KIPO submissions