System and Method for Directing Questions to Consultants Through Profile Matching

摘要

A server system receives a question from an inquirer at a client. In response, the server system identifies a plurality of information items corresponding to the question. At least one of the information items has associated classification data profiling the information therein. The server system generates a profile for the question based on the classification data of the information items and identifies one or more consultants for the question among a plurality of candidates in accordance with a comparison of the question profile and the candidates' respective user profiles. The server system submits the question to at least one of the consultants for answer. After receiving an answer to the question from the consultant, the server system forwards the answer to a client for display to the inquirer.