VIRTUALIZATION OF ONE OR MORE SETS OF PHYSICAL CONTACT CENTER RESOURCES FOR USE BY ONE OR MORE VIRTUAL CONTACT CENTERS

摘要

The system for the virtual representation of the physical contact center to the server, the server is connected to a wide area network (WAN) accessible medium including digital , and can be executed from a digital media server resources running on the virtualized application and the at least one physical resource is a physical contact center having access to the server over the network , and wherein the at least one resource virtualized application virtual contact center classified as a physical resource of abstraction scheme for access by customers and is characterized by expression of .