Telepresence system for coordination and execution of actions at remote location using teleoperator, particularly for assessment and acquisition of goods, has customer portal for user of telepresence system, and communication system

摘要

The telepresence system (1) has a customer portal (3) for a user (4) of the telepresence system, a task management system (5), and a communication system (6), where the communication system has a unit for authenticating the user of the telepresence system and the teleoperator (2) and for establishing a communication link between the user of the telepresence system and the teleoperator. The task management system automatically selects the teleoperator from a list of available teleoperators. An independent claim is included for a method for executing actions at a remote location using a teleoperator.