Systems and Methods for Automatic Understanding of Consumer Evaluations of Product Attributes from Consumer-Generated Reviews

摘要

Consumer-generated product reviews are a mainstay of electronic commerce and a key factor in the consumer decision process. A shopper's typical online purchase decision can involve tedious reading of multiple reviews written by previous purchasers in order to find and compare products for purchase. Disclosed herein is an automated system, and associated methods, that identifies the product attributes discussed in consumer reviews and summarizes consumer sentiment for each attribute for each product thus, offering immense value to consumers and retailers alike.