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CUSTOMER SATISFACTION VALUE CALCULATION APPARATUS, CUSTOMER SATISFACTION VALUE CALCULATION METHOD AND CUSTOMER SATISFACTION VALUE CALCULATION PROGRAM
CUSTOMER SATISFACTION VALUE CALCULATION APPARATUS, CUSTOMER SATISFACTION VALUE CALCULATION METHOD AND CUSTOMER SATISFACTION VALUE CALCULATION PROGRAM
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机译:客户满意度值计算装置,客户满意度值计算方法和客户满意度值计算程序
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摘要
PROBLEM TO BE SOLVED: To collect a large amount of customer satisfaction values from many customers.;SOLUTION: A customer satisfaction value calculation apparatus 10 includes: an inquiry transmission section 12 that transmits an inquiry relevant to customer satisfaction to a terminal 20; a response reception section 13 that receives an input of a response to the inquiry; a time management section 14 that measures a period of time required for the response; and a customer satisfaction value calculation section 15 that calculates a customer satisfaction value which represents the level of customer satisfaction relevant to the inquiry based on the response and the period of time required for the response.;SELECTED DRAWING: Figure 2;COPYRIGHT: (C)2017,JPO&INPIT
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