CUSTOMER SERVICE ROBOT SESSION TEXT CLASSIFICATION METHOD AND APPARATUS, AND ELECTRONIC DEVICE AND COMPUTER-READABLE STORAGE MEDIUM

摘要

Disclosed are a customer service robot session text classification method and apparatus. The customer service robot session text classification method comprises: acquiring an input statement in a session carried out by a customer service robot, and converting the input statement into a standard session text, wherein the input statement is a session message waiting for the customer service robot to process and respond to same; performing semantic feature extraction on the standard session text to obtain a semantic vector corresponding to the standard session text; performing category label prediction on the semantic vector of the standard session text to obtain a category label probability vector corresponding to the standard session text; and selecting, from the category label probability vector, a category corresponding to a label with the maximum probability to serve as the category of the standard session text, wherein the category is used for assisting the execution of a response of the customer service robot to the input text. By means of the customer service robot session text classification method and apparatus disclosed in the present application, an input statement acquired by a customer service robot can be accurately classified.