Department of Industrial Engineering;
Faculty of Engineering;
University of Tehran;
North Kargar;
Tehran;
Iran;
Department of Management Business Administration;
Payame Noor University;
Damavand Branch;
Tehran;
Iran;
Department of Management Business Administration;
Payame Noor University;
West Tehran Branch;
Tehran;
Iran.;
Customer churn; Data mining; Electronic banking services; Decision tree; Classification;