METHOD FOR SURVEYING LEVEL OF CUSTOMERSATISFACTION

摘要

The customer satisfaction survey method disclosed in the present specification includes the steps of setting an analysis subject for analysis of satisfaction with a service provided to a customer; Determining list information including a list of basic data necessary for analysis on the analysis subject; Obtaining basic data describing the current state of the service based on the list information; Analyzing the current state of the service corresponding to the analysis subject based on the correlation, pattern, and trend of the basic data; And recommending a solution for improving the current state of the service.