Export-Import Bank: Performance Standards for Small Business Assistance are in Place but Ex-Im Is in the Early Stages of Measuring Their Effectiveness

摘要

The Export-Import Bank (Ex-Im) provides loans, loan guarantees, and insurance to support U.S. exports, and its support for small businesses has been a long-standing issue of congressional interest. Most recently in 2006, Congress required Ex-Im to develop, and GAO to review, performance standards for Ex-Im's assistance to small businesses, especially those owned by socially and economically disadvantaged individuals and by women. In response to the mandate, GAO evaluated the extent to which Ex-Im's standards address the functions referred to in the Export-Import Bank Reauthorization Act of 2006's (2006 Reauthorization Act) requirement for performance standards; how well Ex-Im is measuring its achievement of the standards, including those related to small businesses owned by socially and economically disadvantaged individuals and by women; and Ex-Im's use of performance information to improve operations and results. Ex-Im's small business performance standards address most, but not all, functions referred to in the 2006 Reauthorization Act. Ex-Im developed 28 performance standards for its assistance to small businesses, ranging from providing excellent customer service to increasing outreach.