The Impact of Labor-Management Relations on Productivity and Efficiency in Urban Mass Transit: Employee Attitudes, Withdrawal Behavior, and Bargaining Unit Structure

摘要

The study comprises the second year's effort in a research project investigating the impact of labor-management relations on productivity and efficiency in urban mass transit. Overall focus of the research is on the impact of four controllable aspects of the labor-management situation (i.e., the legal framework, bargaining structure, the labor-management relationship pattern, and the collective agreement) on four components of transit performance: service effectiveness; service efficiency; employee withdrawal (i.e., turnover, absenteeism and tardiness); and organizational adaptability. The second year's research focused on three topics: (1) the causes and impacts of organizational commitment in lower-level transit employees; (2) the causes and impacts of turnover and absenteeism; and (3) the relationship between bargaining unit structure and transit performance.