Perceptions of Quality of Nursing Care: Patients and Registered Nurses in a Hospital Using 12-Hour Shifts

摘要

The purpose of the study was to investigate the quality of nursing care as perceived by patients and as perceived by registered nurses who worked a compressed workweek. There were 33 patients and 35 registered nurses in the sample. The study was conducted in a 100-bed, private, investor-owned hospital in the southeast United States within an urban setting. Data were collected using a modified version of Risser's Patient Satisfaction Scale and two researchers-devised questions. A mean rating and a t test for independent samples were used for analysis of data. Significance was set at the 0.05 level. Three hypotheses were established: H1: Patients will perceive the care received from registered nurses who work a compressed workweek as quality nursing care. H2: Registered nurses who work a compressed workweek will perceive care administered to patients as quality nursing care. H3: There will be no difference between the perception of registered nurses and the perception of patients as to the quality of nursing care. All three hypotheses were supported.