Redesigning Organizations: A Case Study of the Air Force 4950th Test Wing Maintenance Complex Total Quality-Based Organizational Redesign.

摘要

This research focuses on both a review of literature concerning the theory of Total Quality Management (TQM) principles, and how TQM principles were utilized to implement a redesign of the 4950th Test Wing Maintenance Complex at Wright-Patterson AFB, Ohio. The research attempts to answer several questions regarding the imperative to infuse TQM principles into the Department of Defense (DoD), the definition of a TQM framework, the redesign effort at the 4950th TW, lessons learned from the 4950th TW and the potential application across DoD. The 4950th Maintenance Complex is part of a Total Quality revolution of the Air Force Material Command's Aeronautical Systems Center. They developed a radically redesigned organizational structure that is centered on an environment of trust. teamwork and measured risk-taking. Their ambitious innovation replaced the 3-squadron maintenance complex with a streamlined single squadron organization removing unnecessary layers of supervision and resulting in a leaner unit requiring only 80 percent of the previous manpower authorizations.