Bright sparks - BAA's SPARKS Award programme encourages its parking contractors to excel in serving the public

摘要

BAA HAS SEVEN AIRPORTS: Heathrow, Gatwick, Slansted, Southampton, Glasgow, Edinburgh and Aberdeen. It has built an estate of over 95,000 spaces in 33 different car park locations. Five of the country's best known car park operators operate these car parks - APCOA Parking (UK), Central Parking System, Chauffered Parking, Meteor and National Car Parks. "Those car park facilities are amongst the most important customer services that we offer because the users are not just car park customers, they are our airport users," said BAA Retail Services' Marie Hart. "Millions of passengers and visitors need to find their space and park efficiently and safely, in full confidence that they'll check-n in good time and that on their return they'll be met or get back to their car equally swiftly and efficiently."