Now that leaders have been trained and educated and brought on board the bus, the next step in creating a culture of excellence is to decide what the expected behaviors of everyone involved will be. What will be tolerated and what will not? How will we treat each other interdepartmentally and intradepartmentally? This is a great exercise for your newly on-boarded leadership team. What will they expect from you and what will they expect from each other? Once you have that decided then the next trick is to roll it out to your staff. Again, this is an excellent opportunity to get front line staff engaged and to get them to participate in designing these behaviors. Believe me-they already have the ideas, it should not be hard to get someone to lead this team to its end goal.
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