BALDRIGE, SIX SIGMA OR ISO? DO YOU HAVE TO CHOOSE ONE?

摘要

The Baldrige Criteria for Performance Excellence, Six Sigma, and ISO 9001:2000 Registration-all quality performance improvement tools-can be complementary, say many businesses that have received a Baldrige National Quality Award. "Baldrige gives Ames an overarching set of criteria questions to determine where we are, ISO helps us document what we're doing, and Six Sigma helps us to implement the processes to correct the problems," says Tim Marvil, president and CEO of Ames Rubber Corp., a 1993 Baldrige Award recipient.