EFFECTIVE COMMUNICATION in the workplace: Caroline Chapman reveals the fundamentals of good communication skills

摘要

Communication skills are some of the most important skills that you need to succeed in the workplace. If you want to be an expert communicator, you need to be effective at all points in the communication process - from 'sender' through to 'receiver' - and you must be comfortable with the different channels of communication: face-to-face, voice-to-voice, written and so on.