The Hospitality, Tourism and Leisure sector depends crucially on the ability of both public and private enterprises to deliver good customer service. This is especially true when we consider visitors with access needs. In our two earlier articles on Accessible Tourism, we examined factors related to the supply side and the demand side of this growing market. Here we look at the need to train managers and staff in the hospitality and leisure sectors so that they can develop the confidence, knowledge and appropriate skills to offer a high level of service to all visitors, including those with access requirements.
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