It's Good to Talk - Communication builds strong relationships

摘要

I work with a lot of people in high-stress business situations, from managers and senior executives all the way to the front-line employees. Much of my time is spent listening and understanding the kind of stresses and strains that cause that little vein in your temple to throb. You know what I'm talking about. You can't get the guys to do the job they've been asked to do; the administrative support doesn't listen; the boss won't give us clear instructions; the suppliers sent out the wrong order. Notice a common theme here? The more I work with these professionals and the more research I undertake, the more obvious it becomes to me that flawed communication gets that little stress vein going more than any other workplace problem.