Dealerships find need for training on service dogs: Florida store pays up after denying a Mercedes loaner

摘要

When Diego Hurtado 'took his 2008 Mercedes-Benz C300w in for service in May, an available Mercedes loaner was prepared for him. Then the staff noticed Rex, his dog. Staffers at Mercedes-Benz of Cutler Bay in Cutler Bay, Fla., refused to let Hurtado take the Mercedes loaner, saying they could only lend him a car through an on-site Hertz car rental center, which gave him a Chrysler 200. The dealership had a rule against animals in the Mercedes cars because of some customers' allergies.