Barriers, external aspects and trust factors in horizontal networks of companies: a theoretical proposal for the construction of a model for evaluation of trust

摘要

The management of horizontal networks of companies is necessarily linked to the construction of trust between its components. Based mainly in non-contractual relationships, trust becomes a significant factor for the development of these horizontal networks. The objective of this paper is to build a theoretical model for the assessment of trust within horizontal networks of companies. The technique of theoretical triangulation through a portfolio of articles on the subject was used. Bibliographic review permitted to establish that the studies evaluated dealt with three separate trust factors: those that hamper, those that build and those that facilitate. Within each group all elements that bring beneficial forms of interaction and result in a contribution that permits the survival of networks through the mediation of trust relationships were identified. With this it is presented a parity comparison structure in which its weights can be obtained using the multicriteria method of the analytic hierarchy process. And also presents a model of evaluation of trust based on perceptions and expectations and that can be applied as an instrument for the management of relations in horizontal company networks.