Tyre retailers report spike in mobile tyre fitting: Halfords introduces 'contactless' home fitting service

摘要

As the UK increasingly adopts social distancing measures, tyre retailers are reporting increased demand for mobile tyre fitting services. For example, Kwik Fit is introducing social distancing measures for its mobile fleet operators. The company reports that it has seen a 15 per cent increase in enquiries for appointments for tyre fitting at customers' homes, the majority of which are said to be due to customers self-isolating after being impacted by the government's latest guidance on the coronavirus. The company, which operates a fleet of more than 200 mobile tyre fitting vehicles across the UK, has put special precautions in place to ensure that it is helping to stem the spread of the virus, while also ensuring that motorists have access to a safe car if they need it in an emergency. To avoid direct contact between the Kwik Fit technician and the customer, the company is asking customers to provide their car key without direct contact, for instance by putting the key on their front doorstep and going back inside. Once the customer is at a safe distance, the technician will pick the key up. Where possible, Kwik Fit will ask the customer to also provide the locking wheel nut from inside the vehicle. This way, Kwik Fit can carry out the work without entering the interior of the car. The technicians themselves are thoroughly cleaning their hands between each job and using fresh protective gloves for each vehicle. These measures, along with not coming into close contact with the customer, are designed to minimise any risk of passing infection between customers. Roger Griggs, communications director at Kwik Fit, said: "While normal life has been severely curtailed and many people are keeping travel to a minimum, it is still important for people's peace of mind that their car is ready in case of emergency. Those car owners who are self-isolating have realised that mobile fitting is the perfect way to ensure their car is in a safe condition for when they are once more free to move around. We have responded to the increased requirements with greater stock levels to meet demand, but more importantly, by introducing key precautions to help reduce the spread of the virus."