Recall the struggle that Goldilocks experienced when she was trying out chairs to rest her feet: "This chair is too big!" she exclaimed. So she sat in the second chair. "This chair is too big, too!"she whined. So she tried the last and smallest chair. "Ahhh, this chair is just right," she sighed. If you were tasked with assessing your Quality Risk Management (QRM) program, would you find yourself in the "just right" category? Characterizing the maturity of a QRM program includes the assessment of multiple parameters including the people, risk culture, QRM initiation, risk assessment, risk control, risk review, risk communication, infrastructure, and governance.2 Two foundational elements are examined in this article: process and accountability. The process perspective evaluates the relative effectiveness of the QRM program strategy, documentation and the ability of the organization to derive value from the program. The accountability perspective considers program ownership and organizational engagement. Process and accountability perspectives, in combination with understanding the cultural climate, can help us shape the Golden Mean or "just right" program size.
展开▼
