Customer Service Starts With Listening, Marketers Say

摘要

When a customer calls with a complaint or posts one online, the first things to do are accept that the complaint is legitimate, understand it from the customer's viewpoint, and address it immediately. That's one of the customer service practices shared with BPN by three propane marketers who in recent years have been selected as finalists for awards presented by their local Better Business Bureau (BBB). Each of these marketers is also a BBB-accredited business and has an A+ BBB rating.