Resilience in the workplace: personal and organisational factors

摘要

Jackson et al (2007) identified a number of strategies to support the development of resilience in nurses, including building positive professional relationships and increasing insight into one's own stress triggers and self-protective mechanisms. Although these may be developed by individuals, it is less isolating and perhaps more honest to acknowledge this need in care workers more generally and to invest in group-based interventions to contribute to the development of resilient healthcare communities. For example, McDonald et al (2012) described an innovative intervention to support the development of personal resilience that used peer support with facilitation to support a group of staff. The intervention involved monthly all-day creative workshops over 6 months and covered topics such as establishing nurturing relationships, building hardiness, emotional intelligence, reflective critical thinking and forward planning. The participants felt valued and respected as their experiences were listened to and solutions sought within the peer group; they were also given education around wellbeing and stress reduction.