ABB robots are found in industrial applications everywhere - lifting, packing, grinding and welding, to name a few. Robust and tireless, they work around the clock and are critical to a company's productivity. Thus, keeping these robots in top shape is essential - any failure can lead to serious output consequences. But what happens when a robot malfunctions? ABB's new Remote Service concept holds the answer: This approach enables a malfunctioning robot to alarm for help itself. An ABB service engineer then receives whole diagnostic information via wireless technology, analyzes the data on a Web site and responds with support in just minutes. This unique service is paying off for customers and ABB alike, and in the process is revolutionizing service thinking. Every minute of production downtime can have financially disastrous consequences for a company. Traditional reactive service is no longer sufficient since on-site service engineer visits also demand great amounts of time and money. Thus, companies not only require faster help from the service organization when needed but they also want to avoid disturbances in production.
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