Knowledge Solutions Based on XML for Distribution and Financial Fields

摘要

Voice of customer (VOC) is significant information that affects the course of an enterprise. This important information, which can he referred to as the knowledge of customers, is a corporate management resource. This concept has recently taken root in the distribution and financial industries. In spite of its importance, however, it has been difficult for computers to handle -unstructured data such as sentences.In order to solve this problem, Toshiba has developed a knowledge management system utilizing Extensible Markup Language (XML), which can express unstructured data flexibly, and text-mining technologies. By structuring and formalizing data with XML and text-mining technologies, this system can easily classify and analyze unstructured data.