Parts Perfection: Shops use creativity and systems to reduce parts-related errors and inefficiencies

摘要

Darren Pierse, co-owner of Arizona Collision Specialists in Scottsdale, Ariz., said his focus right now is on touch time, with a stated goal of improving that metric for the company by at least one hour per day. Pierse said it seemed clear for his high-volume, two-shop business that his parts department was the place to start to drive that improvement. Like any shop owner who has tracked the causes for delays or late deliveries of vehicles, Pierse knew the most common causes are parts-related, and he's confident of topping the goal of one-hour improvement.