So, you think you know everything about making the sale. You may be overlooking a simple, but key part. It is a safe bet that many of us— especially those of us who grew up in the last century—can remember being prompted by our parents to mind our manners. I tried to repeat this lesson to my own children, though probably not as often as I should have. The act of saying "please," "thank you" and "I am sorry" have become a lost art in today's society. When they are used, they often lack sincerity.
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