A contents professional's technical skills are a critical element of great customer service. Equally important are professionalism, ethics, manners and discretion. Among the first lessons we teach contents professionals is that the owner of the damaged home or business often feels anger, embarrassment and frustration. He or she is living in a world that is out of his or her control. So, the contents pros learn dozens of processes to help mitigate these feelings.
展开▼
